Contact Imperial Hills Water Restoration

What should you do before the crew gets to your Imperial Hills home?

Start by making the area safe, then cut off the water at the closest valve you can reach. You don't need to clean anything up before you call.

• Stay out of standing water that's touching outlets or extension cords, and keep kids and pets out of that room.
• For a single fixture, close the valve under the sink or behind the toilet. For anything you can't trace, close the main valve.
• If water is coming in from outside after heavy rain near Honey Creek and Sugar Creek, move valuables to a higher floor and stay out of moving water.
• Water rising from a basement floor drain usually means the sewer line is backing up. Keep people and pets away from it and hold off on laundry and showers until the crew checks it.
• Frozen pipes usually split in outside walls or unheated spaces. Close the main valve, and don't try to thaw the pipe with an open flame.
• Hang up wet rugs or clothing somewhere they can drip, and open interior doors so air can move through the wet area.
• The EPA recommends drying water damaged areas within 24 to 48 hours to prevent mold, so call as soon as the source is stopped.
• Check your own policy before you decide whether to file. The Indiana Department of Insurance claim tips explain what to do before an adjuster visits.

What details help the crew show up ready in Imperial Hills?

A few details on the first call help the crew plan the visit before they leave.

• Whether you were able to close the main valve.
• What the water looks and smells like, which tells the crew whether it's clean or contaminated.
• Whether water is under the house in the crawl space as well as inside.
• When you first noticed it, because the drying plan depends on how long materials have been wet.
• The age of the house, if you know it. Homes in Imperial Hills date mostly from the 1970s to 1990s, and the decade tells the crew what kind of pipes to expect.
• If the furnace or water heater got wet.
• Anything the crew needs to get in, like a gate code or where to park.

It's fine to guess on any of these, and the crew will confirm the details on site.

What happens on site after you call?

The visit opens with the source and safety, since drying can't start while water is still coming in.

With the source stopped, they use moisture meters to find where the water spread inside walls and under floors, and the crew photographs each area for the photo report.

Our water restoration manager is IICRC certified. The IICRC publishes the S500 standard for water damage restoration and the S520 standard for mold remediation.

Then the crew walks you through what they found and what they'd recommend, so you can decide with your insurance company before any work starts.

When sewage is involved, the area is cleaned before it's dried, and the crew walks you through which soaked materials need to come out.

The drying plan follows the readings. Equipment stays until the meters show the materials are dry, and the crew checks progress along the way.

Which details about Imperial Hills homes help the crew plan?

Most homes in Imperial Hills were built in the 1970s to 1990s, and in houses that age water heaters and appliance supply hoses are common leak points. The mix in Imperial Hills includes two story and ranch homes. Foundations here range between full basements and crawl spaces, so let us know which one your house sits on. Cast iron drain lines in older houses corrode or let roots in over time, which can lead to backups. Outside water from a storm calls for a different plan than a burst pipe, so let us know which one you're dealing with. If you're not sure about any of it, the crew will check when they arrive.

Does this page cover your part of Imperial Hills?

Homeowners in these parts of Imperial Hills use this page:

• Center Grove · homes from the 1980s to 2000s, basements are common
• Greenwood Commons · built mostly in the 1970s to 1990s, most with basements
• Southport · homes from the 1950s to 1960s, basements are common
• Stoneybrook Grove · built mostly in the 1990s to 2000s, most with basements
• Foxmoor · much of it from the 1980s to 1990s, most with basements
• Hunting Creek · much of it from the 1990s, basements are common

We also take calls from nearby Pleasant Creek, Hickory Ridge Village, Sheffield Park, Glen Oaks Commons, Featherstone, Smokey Row Estates and Providence Green. For addresses near the edge of the service area, call and the team will check whether a crew can get there. You can read more about water damage restoration in Imperial Hills and basement flooding.

What do Imperial Hills homeowners ask before they call?

Who runs the crews behind Imperial Hills Water Restoration?

This page is powered by Indy Roof & Restoration, the company Aaron Christy started in 2018. The company has a BBB A+ rating and has been BBB Accredited since 2019, which you can check on its BBB profile.

In 2025 it was named one of the Best Places to Work in Indiana among small companies. Aaron was a guest on FOX59's Indy Now in January 2026, talking about water restoration and how to protect your home. The company has also appeared on WISH-TV's Life.Style.Live to talk about its community work, including its yearly back to school backpack giveaway. Call the number on this page any time to reach the team.